Question 1

How to submit a support ticket?

Accepted Answer

Support tickets are submitted through the Sixty Seconds messenger feature on the bottom left (app.sixtyseconds.video) or bottom right (www.sixtyseconds.video. We aim to get back to you within 24 hours of your ticket being submitted, however this may be slightly longer if submitted during a weekend.

Please write as much detail in your message as possible to allow us to investigate the issue and get back to you as quickly as possible.

Question 2

How to make a video?

Accepted Answer

Step 1 – select the platform you will be using to promote your video. (LinkedIn, Instagram Stories, Facebook, Twitter etc). Our dashboard will automatically scale your videos so they can be posted straight to them.

Step 2 – select your first scene for your video. Here you can choose between title scenes and detail scenes, along with sales scenes and vlog scenes. Simply hover over the scenes to see a preview. When you are ready, select the scene you would like to use.

Step 3 – Choose your scene layout. This gives you the ability to change the location of the text you selected in the previous step. At this stage it is useful to have an idea in mind of the type of background media you would like to use. If you are using people, you may want to choose a scene layout which is central or located at the bottom of the screen to avoid your text covering the faces of the people in your media. You can also choose between the ‘most popular’, ‘newest’ or ‘your favourite’ and ‘archived’ scenes.

Step 4 – Pick your scene transition. This will be how your scene transitions onto the page.

Step 5 – Here is where you select your background media for your scene. As you can see, you have the choice of using video or images. We are integrated with Shutterstock and you can purchase images and clips directly from our dashboard. We are also integrated with Unsplash where you can find free imagery. If you’d prefer you can also upload your own image and video files straight from your computer.

Step 6 – Enter Your Video content here.

Step 7 – You can choose to add other scenes or finish your video here.

Step 8 – If you decide that you want to re-order or edit the scenes you have created you are able to do so here. To re-order your scenes simply drag them into the new order. To edit your scenes, click on the pencil button next to the scene to make amendments.

Step 9 - Now it’s time to select your end card, or you can select no end card if you’d prefer. Your logo will automatically pull through to the end card you select. Pick your transition and pick your background media. Enter your website which will display under your logo.

Next click ‘Choose Audio’.

Here you can see audio clips which you have licensed via Shutterstock. If you haven’t licenced any audio, you have the option to upload audio straight from your computer. Alternatively, if you decide you don’t want to use audio for your video, just click ‘No Audio’.

Step 10 - Either ‘Email me when previews are ready’ to allow you to check over your video and amend it, or ‘Submit Final Video’.

Your video has now been submitted and will be returned to you via email within the hour. If, in the unlikely event of your video not being returned to you within the hour contact our support team, who will be happy to help.

How to submit a support ticket?

How to make a video?

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