Question 1

How to edit a video you have made?

Accepted Answer

Before you submit your final video for rendering, there is the option to ‘Email me when previews are ready’ to allow you to check over your video and amend it.

However, if your video has been returned to you and you would like to edit the content, here is how:

Step 1: Navigate to 'my videos' and find the video you wish to edit. Click 'play video'.

Question 2

How to edit a user?

Accepted Answer

To edit a user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Here you will be able to see a list of all users on the far right of the brand admin page.

To edit a user, simply hover over the user you wish to edit and click the pencil icon that appears. This will open up the user form and allow you to edit its contents. Once you have made the necessary changes, click the update button at the bottom of the page.

Question 3

Do you provide photos and videos that I can use as background media?

Accepted Answer

Yes. We have Unsplash integration giving you access to millions of images to use. We are also integrated with Shutterstock, allowing you to purchase images and video at a reduced rate through your Sixty Seconds account.

Of course, you can also upload your own images and videos to use as background media directly from your computer.

Question 4

How to use a brand colour instead of background media?

Accepted Answer

After you have selected which scene you would like to use and input your content, click the green 'choose media' button.

Instead of selecting a video or image here, select the brand colour you would like to use from the brand colour palette on the right hand side of the screen.

Question 5

How to deactivate a user?

Accepted Answer

To deactivate a user, click on the ‘configuration’ tab located on the grey menu on the left-hand side of the dashboard. This will open up a sub-menu. Next, click on the ‘users’ tab.

If you cannot see the configuration tab this means that you do not have the relevant permissions to access this.

Here you will be able to see the user admin page with a list of all users.

To make the user inactive, click the tick icon to the right-hand side of the user’s name, this will deactivate the user you have selected.

This user has not been deleted, their account remains on the dashboard, however they are unable to create any videos while deactivated. This can easily be reversed by re-activating the user following the same method.

Question 6

Where can I use the videos I create?

Accepted Answer

You are free to publish, upload and share your videos on any platform you choose. Our clients tend to use their videos on Facebook, Instagram, YouTube, Twitter, LinkedIn websites and blogs.

Question 7

How to remove a user?

Accepted Answer

To remove a user, click on the ‘configuration’ tab located on the grey menu on the left-hand side of the dashboard. This will open up a sub-menu. Next, click on the ‘users’ tab.

If you cannot see the configuration tab this means that you do not have the relevant permissions to access this.

Here you will be able to see the user admin page with a list of all users.

Click the eye icon to the right-hand side of the users name, this allows you to view the users details. To remove a user, click the ‘delete’ button on the top-right of the screen.

This permanently deletes a user from the dashboard. If you wish to re-add the user at a later date you will need to add a new user.

Question 8

How to purchase Stutterstock media within your dashboard?

Accepted Answer

To purchase shutterstock media within your dashboard, click on the brand media tab located on the grey menu on the left. This will be the name of your brand, for example ours is ‘Sixty Seconds Media.’

This will open up a sub-menu. Click on the ‘shutterstock’ tab to open up your brands licenced media page.

You will be able to see on the right-hand side of this page how many credits your brand currently has. If you don’t have any credits, these can be purchased by clicking the ‘purchase credits’ button.

Once you have successfully purchased credits, click the ‘search shutterstock’ button to find the media you wish to license.

To licence your chosen media, click the green ‘licence’ button underneath the image or video. All licensed media is automatically added to your shutterstock library for you to use when creating your next video.

25 Credits = 1 Premium Video

Question 9

How to add your picture to your video?

Accepted Answer

Some scenes such as the video business card scenes, require a photo of the user to fill the designated photo field. If your photo is not being pulled through this means you have not yet fully set-up your profile.

How can we help?

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