Question 1

How to submit a support ticket?

Accepted Answer

Support tickets are submitted through the Sixty Seconds messenger feature on the bottom left (app.sixtyseconds.video) or bottom right (www.sixtyseconds.video. We aim to get back to you within 24 hours of your ticket being submitted, however this may be slightly longer if submitted during a weekend.

Please write as much detail in your message as possible to allow us to investigate the issue and get back to you as quickly as possible.

Question 2

How to add media to your media library?

Accepted Answer

To add media to your brand media library, click on the ‘brand media’ tab located on the grey menu on the left. This will be the name of your brand, for example ours is ‘Sixty Seconds Media.’ (If you cannot see this folder, you have not signed up to our subscription which unlocks this feature).

This will open up a sub-menu. Click on the ‘uploads’ tab followed by the ‘add media file’ button in the top right corner. This opens up the add new media page.

By clicking the dropdown arrow next to ‘media file folder’ select which folder you would like to add media to.

Simply drag the files you wish to upload into the upload box, or click inside the box to select files from your computer.

As soon as a file is placed inside the upload box it will start uploading to the library, there is no need to do anything further.

Videos will need some time to process and when they are ready they will be visible inside your media library.

Question 3

How do I add a new user?

Accepted Answer

To add a new user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Next, click the ‘invite users’ button located on the top right of the brand admin page. This will open up a new user form.

Simply enter the new users name and email address and select the permissions you would like them to have.

‘user’ will give the user full access to make videos on brand you have chosen.

‘brand admin’ will allow the user to edit the brand and add/edit users of that brand.

‘org admin’ will allow the user to add users to any brand, and make videos on multiple brands.

To finish click ‘Send Invite’.

An email will be sent to the new user with a link to sign up and create their login details.

Question 4

How to edit a user?

Accepted Answer

To edit a user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Here you will be able to see a list of all users on the far right of the brand admin page.

To edit a user, simply hover over the user you wish to edit and click the pencil icon that appears. This will open up the user form and allow you to edit its contents. Once you have made the necessary changes, click the update button at the bottom of the page.

Question 5

How to make videos as another user?

Accepted Answer

To create videos as another user you can use the impersonation feature. To impersonate a user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Here you will be able to see a list of all users on the far right of the brand admin page.

To impersonate a user, simply hover over the user you wish to impersonate and click on the headshot icon that appears. As soon as you click on the icon you will be redirected to the video creation page impersonating the user you have selected.

To exit the impersonation, click ‘exit impersonation’ in the top right corner.

Question 6

How to remove a user?

Accepted Answer

To remove a user, click on the ‘configuration’ tab located on the grey menu on the left-hand side of the dashboard. This will open up a sub-menu. Next, click on the ‘users’ tab.

If you cannot see the configuration tab this means that you do not have the relevant permissions to access this.

Here you will be able to see the user admin page with a list of all users.

Click the eye icon to the right-hand side of the users name, this allows you to view the users details. To remove a user, click the ‘delete’ button on the top-right of the screen.

This permanently deletes a user from the dashboard. If you wish to re-add the user at a later date you will need to add a new user.

Question 7

How to deactivate a user?

Accepted Answer

To deactivate a user, click on the ‘configuration’ tab located on the grey menu on the left-hand side of the dashboard. This will open up a sub-menu. Next, click on the ‘users’ tab.

If you cannot see the configuration tab this means that you do not have the relevant permissions to access this.

Here you will be able to see the user admin page with a list of all users.

To make the user inactive, click the tick icon to the right-hand side of the user’s name, this will deactivate the user you have selected.

This user has not been deleted, their account remains on the dashboard, however they are unable to create any videos while deactivated. This can easily be reversed by re-activating the user following the same method.

Question 8

How to purchase Stutterstock media within your dashboard?

Accepted Answer

To purchase shutterstock media within your dashboard, click on the brand media tab located on the grey menu on the left. This will be the name of your brand, for example ours is ‘Sixty Seconds Media.’

This will open up a sub-menu. Click on the ‘shutterstock’ tab to open up your brands licenced media page.

You will be able to see on the right-hand side of this page how many credits your brand currently has. If you don’t have any credits, these can be purchased by clicking the ‘purchase credits’ button.

Once you have successfully purchased credits, click the ‘search shutterstock’ button to find the media you wish to license.

To licence your chosen media, click the green ‘licence’ button underneath the image or video. All licensed media is automatically added to your shutterstock library for you to use when creating your next video.

25 Credits = 1 Premium Video

Question 9

How to track the number of videos made across the brand per user?

Accepted Answer

To view all videos created on your brand, navigate to the ‘brand admin’ tab located on the grey menu on the left. This opens up your brand admin page where you can see how many videos have been made, all the users on your brand, and also see all videos that have been made by all users in order of most recent first.

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