Question 1

How to make a video?

Accepted Answer

Step 1 – select the platform you will be using to promote your video. (LinkedIn, Instagram Stories, Facebook, Twitter etc). Our dashboard will automatically scale your videos so they can be posted straight to them.

Step 2 – select your first scene for your video. Here you can choose between title scenes and detail scenes, along with sales scenes and vlog scenes. Simply hover over the scenes to see a preview. When you are ready, select the scene you would like to use.

Step 3 – Choose your scene layout. This gives you the ability to change the location of the text you selected in the previous step. At this stage it is useful to have an idea in mind of the type of background media you would like to use. If you are using people, you may want to choose a scene layout which is central or located at the bottom of the screen to avoid your text covering the faces of the people in your media. You can also choose between the ‘most popular’, ‘newest’ or ‘your favourite’ and ‘archived’ scenes.

Step 4 – Pick your scene transition. This will be how your scene transitions onto the page.

Step 5 – Here is where you select your background media for your scene. As you can see, you have the choice of using video or images. We are integrated with Shutterstock and you can purchase images and clips directly from our dashboard. We are also integrated with Unsplash where you can find free imagery. If you’d prefer you can also upload your own image and video files straight from your computer.

Step 6 – Enter Your Video content here.

Step 7 – You can choose to add other scenes or finish your video here.

Step 8 – If you decide that you want to re-order or edit the scenes you have created you are able to do so here. To re-order your scenes simply drag them into the new order. To edit your scenes, click on the pencil button next to the scene to make amendments.

Step 9 - Now it’s time to select your end card, or you can select no end card if you’d prefer. Your logo will automatically pull through to the end card you select. Pick your transition and pick your background media. Enter your website which will display under your logo.

Next click ‘Choose Audio’.

Here you can see audio clips which you have licensed via Shutterstock. If you haven’t licenced any audio, you have the option to upload audio straight from your computer. Alternatively, if you decide you don’t want to use audio for your video, just click ‘No Audio’.

Step 10 - Either ‘Email me when previews are ready’ to allow you to check over your video and amend it, or ‘Submit Final Video’.

Your video has now been submitted and will be returned to you via email within the hour. If, in the unlikely event of your video not being returned to you within the hour contact our support team, who will be happy to help.

Question 2

How to submit a support ticket?

Accepted Answer

Support tickets are submitted through the Sixty Seconds messenger feature on the bottom left (app.sixtyseconds.video) or bottom right (www.sixtyseconds.video. We aim to get back to you within 24 hours of your ticket being submitted, however this may be slightly longer if submitted during a weekend.

Please write as much detail in your message as possible to allow us to investigate the issue and get back to you as quickly as possible.

Question 3

How to view our newest scenes?

Accepted Answer

To view our newest scenes, simply navigate to the 'newest scenes' tab when selecting scenes using the video builder.

Question 4

How to use a brand colour instead of background media?

Accepted Answer

After you have selected which scene you would like to use and input your content, click the green 'choose media' button.

Instead of selecting a video or image here, select the brand colour you would like to use from the brand colour palette on the right hand side of the screen.

Question 5

How to create a landing page

Accepted Answer

Once you have created your video, click the 'PLAY VIDEO' button to open the video page.

Click the 'create landing page' button on the right hand side of the screen.

Step 1: Insert your landing page title. This is not the page URL, the title you enter here will be the title on the landing page itself.

Step 2: Enter your landing page description. This could be a descritpion of your video, product or service. If your video is being used as an outreach video, the description could explain why the individual is receiving the outreach video.

Step 3: Select if you would like to use a solid colour or image for your background media. Once you have made your selection, you will be able to pick an image or colour (depending on which you have chosen).

Step 4: Choose your background opacity.

Step 5: Choose your display logo. This is the logo which will be visible on the landing page. You can choose to use your default company logo, upload a custom logo, or simply choose to use no logo.

Step 6: Enter your button text. Your button will appear below your description. Here it is important to think about which call to action would best accompany your description text.

Step 7: Enter your button URL.

Step 8: Click 'view page' to see the landing page you have created. If you aren't happy with any aspect of your landing page, simply return to the previous page and make changes.

Step 9: Once you are happy with your landing page, click 'publish'.

Question 6

How to use a template?

Accepted Answer

To find the template you have created navigate to the 'templates' menu tab and scroll down the page until you see 'saved templates'. This is where all your saved templates will be stored.

Please be aware that as default the original content and background media will be chosen.

Once you have finished entering your video information click 'finish' and your video will be returned back to you shortly.

Question 7

How to create an ebook video?

Accepted Answer

We have created a range of scenes specifically to be used for ebooks, content promotions and whitepapers.

Navigate to our video builder and select 'Ebook' using the scene filters to view all ebook scenes.

Question 8

How do I add a new user?

Accepted Answer

To add a new user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Next, click the ‘invite users’ button located on the top right of the brand admin page. This will open up a new user form.

Simply enter the new users name and email address and select the permissions you would like them to have.

‘user’ will give the user full access to make videos on brand you have chosen.

‘brand admin’ will allow the user to edit the brand and add/edit users of that brand.

‘org admin’ will allow the user to add users to any brand, and make videos on multiple brands.

To finish click ‘Send Invite’.

An email will be sent to the new user with a link to sign up and create their login details.

Question 9

How to edit a user?

Accepted Answer

To edit a user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Here you will be able to see a list of all users on the far right of the brand admin page.

To edit a user, simply hover over the user you wish to edit and click the pencil icon that appears. This will open up the user form and allow you to edit its contents. Once you have made the necessary changes, click the update button at the bottom of the page.

Question 10

How to make videos as another user?

Accepted Answer

To create videos as another user you can use the impersonation feature. To impersonate a user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Here you will be able to see a list of all users on the far right of the brand admin page.

To impersonate a user, simply hover over the user you wish to impersonate and click on the headshot icon that appears. As soon as you click on the icon you will be redirected to the video creation page impersonating the user you have selected.

To exit the impersonation, click ‘exit impersonation’ in the top right corner.

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