Question 1

Can I use my own photos and videos when making a video?

Accepted Answer

Yes. These can be uploaded when creating your video. They can also be added to your personal media library allowing you to access them quickly and easily in the future.

Drag and drop or click to select your images or videos. Check the add media to libary to store the media in your brand folder for future use.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/bYVKSoU8bP/resources/D2FuBCNA8B/Add%20media%20to%20library.png (Add media to library.png)

Upload and tag your media in your brands media library

Question 2

What is the resolution and file type of the videos I can create?

Accepted Answer

All videos can be downloaded in full HD quality (1080p) & MP4 format.

Question 3

How to submit a support ticket?

Accepted Answer

Support tickets are submitted through the Sixty Seconds messenger feature on the bottom left (app.sixtyseconds.video) or bottom right (www.sixtyseconds.video. We aim to get back to you within 24 hours of your ticket being submitted, however this may be slightly longer if submitted during a weekend.

Please write as much detail in your message as possible to allow us to investigate the issue and get back to you as quickly as possible.

Question 4

Are you hosting the videos, or can I download my files?

Accepted Answer

Either. After you have created your videos you can download them to store on your computer. A downloaded Sixty Seconds video is your property and comes with a lifetime license for unlimited sharing.

Your videos will also be automatically stored in your 'my videos' library on your account.

Question 5

What languages does Sixty Seconds support?

Accepted Answer

Videos can be created using our platform in any language. Please just be mindful when choosing your fonts as not all fonts have the same support for special characters.

Question 6

How to create a QR code for your video

Accepted Answer

To create a QR code for your video, select the video under the the 'my videos' tab and create a Public Promotion Page for that video (see our guidance to how to create a Public Promotion Page in our FAQs).

Once you have your URL for your public promotion page, you need to generate your QR code. There are loads of free QR generator websites to use which can be found using a quick Google search. We have used https://www.the-qrcode-generator.com/ in our demo video.

Question 7

How to highlight words in my video?

Accepted Answer

If you would like to highlight a word or sentence in a scene with a different colour text, simply add square brackets around the desired text when entering your content into a scene.

Non highlighted words [highlighted words]

This will automatically highlight the text in a brand-aligned colour which has been pre-selected. It is not possible to choose what colour the highlight will be for each video.

Question 8

Do you have an affiliate program?

Accepted Answer

Yes. Please get in touch with our team to discuss the opportunities available.

Question 9

Can you manage multiple brands under one account on your video builder?

Accepted Answer

Yes. Our video platform allows you to add as many brands and users as you require. Please note that there will be an additional cost for each new brand added to your account, however there is no charge for additional users.

Question 10

Do you have an affiliate program?

Accepted Answer

Yes. Please get in touch with our team to discuss the opportunities available.

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