Question 1

How do I add a new user?

Accepted Answer

To add a new user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Next, click the ‘invite users’ button located on the top right of the brand admin page. This will open up a new user form.

Simply enter the new users name and email address and select the permissions you would like them to have.

‘user’ will give the user full access to make videos on brand you have chosen.

‘brand admin’ will allow the user to edit the brand and add/edit users of that brand.

‘org admin’ will allow the user to add users to any brand, and make videos on multiple brands.

To finish click ‘Send Invite’.

An email will be sent to the new user with a link to sign up and create their login details.

Question 2

Where can I use the videos I create?

Accepted Answer

You are free to publish, upload and share your videos on any platform you choose. Our clients tend to use their videos on Facebook, Instagram, YouTube, Twitter, LinkedIn websites and blogs.

Question 3

How to remove a user?

Accepted Answer

To remove a user, click on the ‘configuration’ tab located on the grey menu on the left-hand side of the dashboard. This will open up a sub-menu. Next, click on the ‘users’ tab.

If you cannot see the configuration tab this means that you do not have the relevant permissions to access this.

Here you will be able to see the user admin page with a list of all users.

Click the eye icon to the right-hand side of the users name, this allows you to view the users details. To remove a user, click the ‘delete’ button on the top-right of the screen.

This permanently deletes a user from the dashboard. If you wish to re-add the user at a later date you will need to add a new user.

Question 4

How to use a brand colour instead of background media?

Accepted Answer

After you have selected which scene you would like to use and input your content, click the green 'choose media' button.

Instead of selecting a video or image here, select the brand colour you would like to use from the brand colour palette on the right hand side of the screen.

Question 5

Can all employees have a login to create videos?

Accepted Answer

Yes. You are able to create a login for each member of your team at no additional cost. When setting up your team's profiles you are able to select which administrative rights they will have access to.

Question 6

How to use a self-recorded video?

Accepted Answer

We have created a range of scenes specifically to be used for self-recorded videos.

Question 7

How to create GIFs and images from your videos

Accepted Answer

Step 1: Select the video you would like to make a GIF and image of and click 'play video' to open the video page.

Step 2: Above the video you should see 3 tabs:

Step 3: Select GIF, and then click the button 'create GIF'.

Step 4: Select your starting point, duration, and how many times you would like the GIF to loop.

Step 5: Click 'create'.

Step 6: Once your GIF has been created (this can take a while) it will appear under the 'GIF' tab.

Step 7: Your image will be automatically generated when your GIF is created. This will appear under the 'Image' tab.

Question 8

How to create a video testimonial?

Accepted Answer

We have created a range of scenes specifically to be used for testimonials.

Navigate to our video builder and select 'reviews' using the scene filters to view all testimonial scenes.

Question 9

How to track the number of videos made across the brand per user?

Accepted Answer

To view all videos created on your brand, navigate to the ‘brand admin’ tab located on the grey menu on the left. This opens up your brand admin page where you can see how many videos have been made, all the users on your brand, and also see all videos that have been made by all users in order of most recent first.

Question 10

Can I use my own photos and videos when making a video?

Accepted Answer

Yes. These can be uploaded when creating your video. They can also be added to your personal media library allowing you to access them quickly and easily in the future.

Drag and drop or click to select your images or videos. Check the add media to libary to store the media in your brand folder for future use.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/bYVKSoU8bP/resources/D2FuBCNA8B/Add%20media%20to%20library.png (Add media to library.png)

Upload and tag your media in your brands media library

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