Question 1

How to remove a user?

Accepted Answer

To remove a user, click on the ‘configuration’ tab located on the grey menu on the left-hand side of the dashboard. This will open up a sub-menu. Next, click on the ‘users’ tab.

If you cannot see the configuration tab this means that you do not have the relevant permissions to access this.

Here you will be able to see the user admin page with a list of all users.

Click the eye icon to the right-hand side of the users name, this allows you to view the users details. To remove a user, click the ‘delete’ button on the top-right of the screen.

This permanently deletes a user from the dashboard. If you wish to re-add the user at a later date you will need to add a new user.

Question 2

How to save a video as a template?

Accepted Answer

Once you have created a video and it has been returned back to you, you are able to save it as a template to use again in the future by simply changing the content.

Navigate to the ‘my videos’ tab on the grey menu on the left hand side. Select the video you would like to save as a template by clicking ‘play video’.

Once you’ve done this, you’ll have the options to ‘save as template’. It is the purple button, and it appears above the options to ‘edit video,’ ‘get shareable link’ and ‘resubmit video’. If you have access to multiple brands, please select which brand you want to add this template to.

Finally, choose a title for your template. It is important to choose something which clearly states the template’s purpose. If you have created a template for a video job advert, it would be great to title it accordingly as templates will be accessible to everyone on your brand’s dashboard.

To use your newly saved template, click on the ‘templates’ tab on the grey menu on the left-hand side. Find the template you have just saved and click ‘create video’.

Question 3

How to create a video testimonial?

Accepted Answer

We have created a range of scenes specifically to be used for testimonials.

Navigate to our video builder and select 'reviews' using the scene filters to view all testimonial scenes.

Question 4

How to add media to your media library?

Accepted Answer

To add media to your brand media library, click on the ‘brand media’ tab located on the grey menu on the left. This will be the name of your brand, for example ours is ‘Sixty Seconds Media.’ (If you cannot see this folder, you have not signed up to our subscription which unlocks this feature).

This will open up a sub-menu. Click on the ‘uploads’ tab followed by the ‘add media file’ button in the top right corner. This opens up the add new media page.

By clicking the dropdown arrow next to ‘media file folder’ select which folder you would like to add media to.

Simply drag the files you wish to upload into the upload box, or click inside the box to select files from your computer.

As soon as a file is placed inside the upload box it will start uploading to the library, there is no need to do anything further.

Videos will need some time to process and when they are ready they will be visible inside your media library.

Question 5

How to use a self-recorded video?

Accepted Answer

We have created a range of scenes specifically to be used for self-recorded videos.

Question 6

How to create GIFs and images from your videos

Accepted Answer

Step 1: Select the video you would like to make a GIF and image of and click 'play video' to open the video page.

Step 2: Above the video you should see 3 tabs:

Step 3: Select GIF, and then click the button 'create GIF'.

Step 4: Select your starting point, duration, and how many times you would like the GIF to loop.

Step 5: Click 'create'.

Step 6: Once your GIF has been created (this can take a while) it will appear under the 'GIF' tab.

Step 7: Your image will be automatically generated when your GIF is created. This will appear under the 'Image' tab.

Question 7

How do I add a new user?

Accepted Answer

To add a new user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Next, click the ‘invite users’ button located on the top right of the brand admin page. This will open up a new user form.

Simply enter the new users name and email address and select the permissions you would like them to have.

‘user’ will give the user full access to make videos on brand you have chosen.

‘brand admin’ will allow the user to edit the brand and add/edit users of that brand.

‘org admin’ will allow the user to add users to any brand, and make videos on multiple brands.

To finish click ‘Send Invite’.

An email will be sent to the new user with a link to sign up and create their login details.

Question 8

How to add music to your media library?

Accepted Answer

To add media to your brand media library, click on the ‘brand media’ tab located on the grey menu on the left. This will be the name of your brand, for example ours is ‘Sixty Seconds Media.’ (If you cannot see this folder, you have not signed up to our subscription which unlocks this feature).

This will open up a sub-menu. Click on the ‘add media file’ tab followed by the ‘add music track’ option in the dropdown menu.

By clicking the dropdown arrow next to ‘media file folder’ select which folder you would like to add media to.

Simply drag the files you wish to upload into the upload box, or click inside the box to select files from your computer.

As soon as a file is placed inside the upload box it will start uploading to the library, there is no need to do anything further.

Question 9

How to track the number of videos made across the brand per user?

Accepted Answer

To view all videos created on your brand, navigate to the ‘brand admin’ tab located on the grey menu on the left. This opens up your brand admin page where you can see how many videos have been made, all the users on your brand, and also see all videos that have been made by all users in order of most recent first.

Question 10

How to create a landing page

Accepted Answer

Once you have created your video, click the 'PLAY VIDEO' button to open the video page.

Click the 'create landing page' button on the right hand side of the screen.

Step 1: Insert your landing page title. This is not the page URL, the title you enter here will be the title on the landing page itself.

Step 2: Enter your landing page description. This could be a descritpion of your video, product or service. If your video is being used as an outreach video, the description could explain why the individual is receiving the outreach video.

Step 3: Select if you would like to use a solid colour or image for your background media. Once you have made your selection, you will be able to pick an image or colour (depending on which you have chosen).

Step 4: Choose your background opacity.

Step 5: Choose your display logo. This is the logo which will be visible on the landing page. You can choose to use your default company logo, upload a custom logo, or simply choose to use no logo.

Step 6: Enter your button text. Your button will appear below your description. Here it is important to think about which call to action would best accompany your description text.

Step 7: Enter your button URL.

Step 8: Click 'view page' to see the landing page you have created. If you aren't happy with any aspect of your landing page, simply return to the previous page and make changes.

Step 9: Once you are happy with your landing page, click 'publish'.

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