Question 1

How do I add a new user?

Accepted Answer

To add a new user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard. If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this. Next, click the ‘invite users’ button located on the top right of the brand admin page. This will open up a new user form. Simply enter the new users name and email address and select the permissions you would like them to have. ‘user’ will give the user full access to make videos on brand you have chosen. ‘brand admin’ will allow the user to edit the brand and add/edit users of that brand. ‘org admin’ will allow the user to add users to any brand, and make videos on multiple brands. To finish click ‘Send Invite’. An email will be sent to the new user with a link to sign up and create their login details.

Question 2

How to add your picture to your video?

Accepted Answer

Some scenes such as the video business card scenes, require a photo of the user to fill the designated photo field. If your photo is not being pulled through this means you have not yet fully set-up your profile.

Question 3

How to make videos as another user?

Accepted Answer

To create videos as another user you can use the impersonation feature. To impersonate a user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard. If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this. Here you will be able to see a list of all users on the far right of the brand admin page. To impersonate a user, simply hover over the user you wish to impersonate and click on the headshot icon that appears. As soon as you click on the icon you will be redirected to the video creation page impersonating the user you have selected. To exit the impersonation, click ‘exit impersonation’ in the top right corner.

Question 4

How to edit a user?

Accepted Answer

To edit a user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard. If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this. Here you will be able to see a list of all users on the far right of the brand admin page. To edit a user, simply hover over the user you wish to edit and click the pencil icon that appears. This will open up the user form and allow you to edit its contents. Once you have made the necessary changes, click the update button at the bottom of the page.

Question 5

How to create an infographic video?

Accepted Answer

We have created a range of scenes specifically to be used for infographics. Navigate to our video builder and select 'infographics' using the scene filters to view all infographic scenes.

Question 6

Can you manage multiple brands under one account on your video builder?

Accepted Answer

Yes. Our video platform allows you to add as many brands and users as you require. Please note that there will be an additional cost for each new brand added to your account, however there is no charge for additional users.

Question 7

How to remove a user?

Accepted Answer

To remove a user, click on the ‘configuration’ tab located on the grey menu on the left-hand side of the dashboard. This will open up a sub-menu. Next, click on the ‘users’ tab. If you cannot see the configuration tab this means that you do not have the relevant permissions to access this. Here you will be able to see the user admin page with a list of all users. Click the eye icon to the right-hand side of the users name, this allows you to view the users details. To remove a user, click the ‘delete’ button on the top-right of the screen. This permanently deletes a user from the dashboard. If you wish to re-add the user at a later date you will need to add a new user.

Question 8

What is the resolution and file type of the videos I can create?

Accepted Answer

All videos can be downloaded in full HD quality (1080p) & MP4 format.

Question 9

How to highlight words in my video?

Accepted Answer

If you would like to highlight a word or sentence in a scene with a different colour text, simply add square brackets around the desired text when entering your content into a scene. ## Non highlighted words [highlighted words] This will automatically highlight the text in a brand-aligned colour which has been pre-selected. It is not possible to choose what colour the highlight will be for each video.

Question 10

Can I use my videos after my subscription is over?

Accepted Answer

Yes. The videos you create can be downloaded and used as you please.

How can we help?

Getting Started Guide