Question 1

How to deactivate a user?

Accepted Answer

To deactivate a user, click on the ‘configuration’ tab located on the grey menu on the left-hand side of the dashboard. This will open up a sub-menu. Next, click on the ‘users’ tab.

If you cannot see the configuration tab this means that you do not have the relevant permissions to access this.

Here you will be able to see the user admin page with a list of all users.

To make the user inactive, click the tick icon to the right-hand side of the user’s name, this will deactivate the user you have selected.

This user has not been deleted, their account remains on the dashboard, however they are unable to create any videos while deactivated. This can easily be reversed by re-activating the user following the same method.

Question 2

How to save a video as a template?

Accepted Answer

Once you have created a video and it has been returned back to you, you are able to save it as a template to use again in the future by simply changing the content.

Navigate to the ‘my videos’ tab on the grey menu on the left hand side. Select the video you would like to save as a template by clicking ‘play video’.

Once you’ve done this, you’ll have the options to ‘save as template’. It is the purple button, and it appears above the options to ‘edit video,’ ‘get shareable link’ and ‘resubmit video’. If you have access to multiple brands, please select which brand you want to add this template to.

Finally, choose a title for your template. It is important to choose something which clearly states the template’s purpose. If you have created a template for a video job advert, it would be great to title it accordingly as templates will be accessible to everyone on your brand’s dashboard.

To use your newly saved template, click on the ‘templates’ tab on the grey menu on the left-hand side. Find the template you have just saved and click ‘create video’.

Question 3

How to add music to your media library?

Accepted Answer

To add media to your brand media library, click on the ‘brand media’ tab located on the grey menu on the left. This will be the name of your brand, for example ours is ‘Sixty Seconds Media.’ (If you cannot see this folder, you have not signed up to our subscription which unlocks this feature).

This will open up a sub-menu. Click on the ‘add media file’ tab followed by the ‘add music track’ option in the dropdown menu.

By clicking the dropdown arrow next to ‘media file folder’ select which folder you would like to add media to.

Simply drag the files you wish to upload into the upload box, or click inside the box to select files from your computer.

As soon as a file is placed inside the upload box it will start uploading to the library, there is no need to do anything further.

Question 4

How to add media to your media library?

Accepted Answer

To add media to your brand media library, click on the ‘brand media’ tab located on the grey menu on the left. This will be the name of your brand, for example ours is ‘Sixty Seconds Media.’ (If you cannot see this folder, you have not signed up to our subscription which unlocks this feature).

This will open up a sub-menu. Click on the ‘uploads’ tab followed by the ‘add media file’ button in the top right corner. This opens up the add new media page.

By clicking the dropdown arrow next to ‘media file folder’ select which folder you would like to add media to.

Simply drag the files you wish to upload into the upload box, or click inside the box to select files from your computer.

As soon as a file is placed inside the upload box it will start uploading to the library, there is no need to do anything further.

Videos will need some time to process and when they are ready they will be visible inside your media library.

Question 5

Can all employees have a login to create videos?

Accepted Answer

Yes. You are able to create a login for each member of your team at no additional cost. When setting up your team's profiles you are able to select which administrative rights they will have access to.

Question 6

How to create a QR code for your video

Accepted Answer

To create a QR code for your video, select the video under the the 'my videos' tab and create a Public Promotion Page for that video (see our guidance to how to create a Public Promotion Page in our FAQs).

Once you have your URL for your public promotion page, you need to generate your QR code. There are loads of free QR generator websites to use which can be found using a quick Google search. We have used https://www.the-qrcode-generator.com/ in our demo video.

Question 7

How do I add a new user?

Accepted Answer

To add a new user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Next, click the ‘invite users’ button located on the top right of the brand admin page. This will open up a new user form.

Simply enter the new users name and email address and select the permissions you would like them to have.

‘user’ will give the user full access to make videos on brand you have chosen.

‘brand admin’ will allow the user to edit the brand and add/edit users of that brand.

‘org admin’ will allow the user to add users to any brand, and make videos on multiple brands.

To finish click ‘Send Invite’.

An email will be sent to the new user with a link to sign up and create their login details.

Question 8

How to use a template?

Accepted Answer

To find the template you have created navigate to the 'templates' menu tab and scroll down the page until you see 'saved templates'. This is where all your saved templates will be stored.

Please be aware that as default the original content and background media will be chosen.

Once you have finished entering your video information click 'finish' and your video will be returned back to you shortly.

Question 9

How to remove a user?

Accepted Answer

To remove a user, click on the ‘configuration’ tab located on the grey menu on the left-hand side of the dashboard. This will open up a sub-menu. Next, click on the ‘users’ tab.

If you cannot see the configuration tab this means that you do not have the relevant permissions to access this.

Here you will be able to see the user admin page with a list of all users.

Click the eye icon to the right-hand side of the users name, this allows you to view the users details. To remove a user, click the ‘delete’ button on the top-right of the screen.

This permanently deletes a user from the dashboard. If you wish to re-add the user at a later date you will need to add a new user.

Question 10

What is the resolution and file type of the videos I can create?

Accepted Answer

All videos can be downloaded in full HD quality (1080p) & MP4 format.

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